How Do I?

Hi everyone! Today we've put together a 'How Do I' blog with some of the most frequent issues and questions that customers seem to have. Hopefully these tips help you out!
How Do I

How do I order Probill?

Click here to purchase Probill and start billing your customers today!

When you order Probill we ship you a whole package via UPS.
The package contains:

  • Hard copy CD
  • Users Manual
  • Unlock Code for your Company Name
  • Various Literature & Instructions

In addition we include a starter kit of our billing supplies:

  • 250 Dual Windowed Envelopes
  • 250 Pre-perforated Invoice Forms
  • 250 Windowed Reply Envelopes

The purchase of Probill also entitles you to a year of free software updates and a full year of unlimited toll free technical support.

How do I order Probill Supplies?

To order supplies you can click here to order online through our website, or alternatively, you can order via telephone by calling us at 1-800-409-4997. You can also order supplies inside of Probill by opening the main screen in problem and selecting the "Online" tab at the top, and then select "Order Supplies".

What is Mail Processing?

Our main goal at Probill is to make your life easier, so in 2005 we launched our very popular Mail Processing Service.  With this service each month you can choose to print your bills in the traditional manner, or hit a button and send the print file to our Secure Server for processing. Our system will then format your bills, address correct them, add the zip plus four, barcode them, and process your billing on our High-Speed Laser Printers. The bills will be printed on our professional blue and white perforated invoice forms, and inserted along with a return reply envelope into dual windowed envelopes. The beauty of this service is that your customers think the bills came directly from your company with minimal effort on your part.

How do I Fix a Skewed Invoice OR Proposal?

The reason that your invoices or proposal may appear skewed when sent as an email is because they are sent using HTML. The problem with HTML is that different email clients such as Outlook, Gmail, Yahoo, etc. render HTML differently. To resolve this issue we have included the option to attach a printable PDF version of the document you want to email. By checking this option the viewer of your email will be able to click on the attachment and view the document exactly as it would look if you had printed and mailed it to him. To change back to the default setting, run Probill, select the "Program" tab on the main screen, and then in the top right corner select the "Email Setup" tab, once this is opened (depending on which email configuration you have, Basic or Advanced) you will select "Setup (Advanced/Basic) Email", after you've clicked that, make sure the "Include Printable PDF" is check marked.

How do I Change a Gateway Password?

Due to Visa/MasterCard regulations, your Gateway access password must be changed every 90 days. To successfully change your password, you will need to know what your old password is. To find your old password select "Setup", "Program" and clicking on the "Credit Card/ACH" tab in Probill. This screen will list your current username and password for the Gateway.
Then on the "change password" screen displayed by the Gateway, you can enter your old password followed by the new password to change for the next 90 days. Please note that this new password cannot be a password you have used in the last 4 times you have updated your password.
Finally you should enter this new password back into Probill. Go to the "Program Setup" screen and select "Save". Once that is done Probill will automatically log you into the Gateway for the next 90 days.

Where can I find more Frequently Asked Questions?

You can find more Frequently Asked Questions by clicking here and visiting our FAQ Page!


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